Service Management
SystemLink has an award winning service and maintenance application that can manage the resources, products and services that your business provides.
Access your data locally or from the filed using mobile or Web technologies to save time, lower expenses, monitor profitability, increase productivity and most importantly, improve customer satisfaction.
Are you involved in an industry such as contracting, job cost management, preventive maintenance, equipment servicing, office automation, telecommunications, or any other service industry? If yes, then your business can benefit from deploying a service management solution.
Service Manager links the different aspects of the Service process including:
Quotations, Jobs, Projects, Invoices, Credits, Templates
Job Planner, Labour Scheduling and Dispatch
Response Tracking, Escalation Management
Labour / Time Billing (Time Entry)
Scheduled, Conditional and Interval Based Preventative Maintenance, including Tasks & Activities, Budgeting, Loadings for Labour & Parts Requirements calculated in advance
Service Level Agreements / Contracts
Warranty, Manufacturer/Vendor & Customer Returns (RMA's)
Serialized Tracking of Equipment
Symptom, Fault, Solution Knowledge Base
Metering (including conditional maintenance)
Site and Equipment History
Rentals
Requisitions and Purchase Orders
Subcontracting
Work In Progress, Profit Analysis, Budgeting (4 levels), Job Summaries
Financial Distribution Statistics by Site, Employee, Model, Industry, and more
Notations, Instructions, including File Attachments and Follow-
Fully security for Employee and Customer Web Portals
PDA Mobile Field Solutions (online/offline)
Integration to Sage Accpac ERP
Service Centres / Branches / Departments / Divisions, and more.
